Privacy Policy

Our commitment to privacy

This Statement contains some important information about how we deal with personal information.  

The personal information we collect

We only collect the personal information that is necessary to lawfully and ethically carry on our business, to provide the information, products and services our customers and contacts request, to communicate efficiently with our customers and contacts, to keep our customers and contacts informed of products and services that are available from us, and to responsibly market our products and services. Our contacts include people who are employed by customers and people who may use, specify or recommend our products such as contractors, builders, consultants, engineers, and their employees. Unless we need particular information to supply the specific information, products or services you request, or to open a credit account for you, the personal information we might collect about you is limited to your name, gender, contact details, occupation, employer, relationship to or dealings with us or our customers, and details of your participation in our events and promotions and your purchases of our products and services. If you apply to us to open a credit account we may collect information about your financial position and credit history.  

Use and disclosure

We may use personal information we hold about you to send you invitations to attend our events, information about promotions and your participation in them, or communications about our products and services, but we won’t send you communications if you’ve told us that you don’t want to receive them. We do not disclose personal information we hold about people to any entities outside Airtec Australia to allow them to market their products and services.  

Others who may have access to information

Sometimes we use external service providers who may have access to some personal information we collect. For example, we may use external contractors to manage our databases or websites or to attend to our marketing communications. We ensure that these contractors are bound by obligations of confidentiality and may only access information to the extent necessary to provide the services we require.  

Information Security

We take appropriate steps to ensure that all information we hold is protected from loss, misuse, or unauthorised access, disclosure or modification. We maintain physical security over our premises and access to our computer systems is limited by user identifiers and passwords.  

Our Website

You may use many sections of our websites anonymously, but any information you choose to submit to us via our site (e.g. to order products, participate in a promotion, or send us an email) will be treated in accordance with this Statement. Our website may use cookies to profile you and to tailor marketing material to your preferences. We may also record details of your visit to our sites such as your server address, domain name and browser type, the date and time of the visit, the information downloaded, and links from other sites followed to get to our sites – this information is anonymous and is only used for statistical and website development purposes. You may require a Username and Password to access some sections of our site. If you have a Username and Password, they will be used to identify you when you enter those sections.  

Access Rights

You can request access to the personal information we hold about you.